Managed Services
PBX Management
Managed PBX operations—extensions, trunks, IVR tweaks, and health checks on a monthly plan.
PBX Management covers day-to-day PBX operations after go-live: extension changes, trunk adjustments, IVR tweaks within capacity, and health monitoring review. Ideal when your business phone system needs a steady operator rather than a project every time someone joins.
From $149 / seat / month
Who it’s for
- • SMBs and mid-market teams on FusionPBX / Asterisk-class PBXs
- • Offices that outgrew vendor ticket-only support
- • Companies after a PBX deployment needing continuity
Problems we address
- • Extension and ring-group changes backlog for weeks
- • IVR updates require hunting for the original installer
- • Trunk issues surface only when calls fail
Expected outcomes
- • Request channel and backlog for PBX changes
- • Scheduled health review of trunks and registrations
- • Documented configuration notes that stay current
Capabilities
Concrete engineering capabilities included in a typical engagement for this service.
Extension and user lifecycle changes
Ring group / queue adjustments within capacity
IVR prompt and route tweaks
Trunk registration and failover checks
Recording / voicemail path hygiene
Monthly PBX health notes
Technology
Representative technologies used for this service. Final stack depends on your estate.
- FusionPBX
- Asterisk
- FreeSWITCH (PBX roles)
- SIP trunks
- Provisioning tools
Architecture
Operations loop
Signals from systems feed monitoring, incident response, and change control.
Deliverables
- • PBX access onboarding
- • Change request process
- • Monthly summary of changes and health
- • Configuration notes for key call flows
Out of scope
- • Hardware handset procurement logistics
- • Guaranteed call quality across all carriers
Timeline
Typical timeline
Activation within about one week of plan start
Timeline depends on scope, access, and dependencies—not a delivery guarantee.
Process
A clear delivery path from discovery through handover and optional support.
01
Discovery
Goals, constraints, success criteria, and current-state review.
02
Architecture
Target design, interfaces, risks, and delivery sequence.
03
Implementation
Incremental build with visible progress and documented decisions.
04
Testing
Functional checks, failure paths, and acceptance criteria validation.
05
Deployment
Controlled release to staging and production with rollback paths.
06
Handover
Runbooks, access notes, and operator/admin walkthrough.
07
Support
Optional hypercare window or retainer continuity after go-live.
Subscription-based delivery
This service is delivered through monthly seat plans. Choose a plan and seat count to reserve capacity.
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Related work
Example / concept projects shown for illustration unless otherwise verified.
FAQ
Platform migrations are projects. The managed service keeps your current PBX operable and evolving within capacity.
Ready to build?
Tell us about your environment, constraints, and target outcomes. We’ll recommend a package or a scoped quote.