Managed Services
Dialler Management
Ongoing dialer operations—campaign care, CRM sync health, and pacing/config support.
Dialler Management supports contact-center dialer estates after launch: campaign configuration assistance, CRM sync health, agent/list ops within capacity, and review of pacing-related settings. Built for teams that need a steady technical partner beside campaign managers.
From $149 / seat / month
Who it’s for
- • Outbound contact centers on VICIdial or similar
- • BPOs needing technical dialer continuity
- • Teams after a dialer launch without deep in-house expertise
Problems we address
- • Campaign and trunk issues wait on scarce specialists
- • CRM sync failures go unnoticed mid-shift
- • Configuration knowledge is tribal
Expected outcomes
- • Standing technical support channel for dialer ops
- • Health checks on sync and critical services
- • Documented changes and monthly notes
Capabilities
Concrete engineering capabilities included in a typical engagement for this service.
Campaign and server configuration support
CRM integration health checks
Trunk and carrier path troubleshooting assistance
Agent / list operational technical help
AMD and pacing setting changes with care notes
Monthly dialer health summary
Technology
Representative technologies used for this service. Final stack depends on your estate.
- VICIdial
- Asterisk
- CRM webhooks / APIs
- SIP trunks
- Monitoring stack
Architecture
Operations loop
Signals from systems feed monitoring, incident response, and change control.
Deliverables
- • Dialer access and inventory onboarding
- • Ops request channel
- • Monthly health and change summary
- • Backlog of larger improvement projects
Out of scope
- • Agent staffing and calling compliance legal advice
- • Guaranteed connect-rate improvements
Timeline
Typical timeline
Activation within about one week of plan start
Timeline depends on scope, access, and dependencies—not a delivery guarantee.
Process
A clear delivery path from discovery through handover and optional support.
01
Discovery
Goals, constraints, success criteria, and current-state review.
02
Architecture
Target design, interfaces, risks, and delivery sequence.
03
Implementation
Incremental build with visible progress and documented decisions.
04
Testing
Functional checks, failure paths, and acceptance criteria validation.
05
Deployment
Controlled release to staging and production with rollback paths.
06
Handover
Runbooks, access notes, and operator/admin walkthrough.
07
Support
Optional hypercare window or retainer continuity after go-live.
Subscription-based delivery
This service is delivered through monthly seat plans. Choose a plan and seat count to reserve capacity.
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Managed PBX operations—extensions, trunks, IVR tweaks, and health checks on a monthly plan.
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Managed Monitoring
Ongoing monitoring care—alert hygiene, dashboard upkeep, and response coordination within plan windows.
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IT Support Retainer
Monthly per-seat IT support capacity for tickets, admin tasks, and operational continuity.
Related work
Example / concept projects shown for illustration unless otherwise verified.
FAQ
No. We provide technical dialer management. Campaign strategy and agent staffing remain yours.
Ready to build?
Tell us about your environment, constraints, and target outcomes. We’ll recommend a package or a scoped quote.