ShelCron

Category

IT Support & Ops

Operational IT work that keeps teams unblocked—server administration, Jira/Confluence, helpdesk design, monitoring, hardening, and system migrations with clear runbooks.

Linux Administration

Linux server administration—hardening, patching, services, users, and operational runbooks.

  • Ubuntu/Debian
  • RHEL/Rocky/Alma
  • systemd
  • SSH
  • apt/dnf

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Windows Server

Windows Server administration for Active Directory-aware estates, roles, updates, and ops hygiene.

  • Windows Server
  • Active Directory
  • Group Policy
  • IIS
  • PowerShell

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Server Administration

Cross-platform server administration covering capacity, access, services, and day-to-day ops discipline.

  • Linux
  • Windows Server
  • SSH/RDP
  • monitoring agents
  • backup tooling

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Infrastructure Support

Practical support for networks, hosts, and shared services that keep applications reachable.

  • DNS
  • VPN/WireGuard/OpenVPN
  • Linux networking
  • firewalls
  • load balancers

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Application Support

Operational support for business applications—releases, config, integrations, and L2/L3 triage.

  • Your application stack
  • Jira/Service desk
  • logs/APM
  • API integrations

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Technical Support

Structured technical support practices—triage, knowledge, escalation, and measurable ticket handling.

  • Jira Service Management
  • Zendesk/Freshdesk
  • Confluence/KB tools
  • Slack/Teams intake patterns

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Jira

Jira workflows, schemes, automation, and clean project hygiene for delivery teams.

  • Jira Software
  • Jira Service Management
  • Jira Automation
  • Advanced Roadmaps/Tempo where used

From $2,799

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Confluence

Confluence spaces, information architecture, templates, and knowledge practices teams will use.

  • Confluence Cloud/Data Center
  • Jira links
  • Atlassian Marketplace macros as needed

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Atlassian Platform

Atlassian Cloud/Data Center platform work across Jira, Confluence, and related admin hygiene.

  • Atlassian Cloud
  • Jira
  • Confluence
  • Jira Service Management
  • Atlassian Access patterns

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IT Operations

IT operations foundations—ownership, change habits, monitoring hooks, and service reliability practices.

  • Jira
  • monitoring stack
  • runbook wikis
  • chat ops patterns
  • calendar/maintenance tools

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Helpdesk & Service Desk

Service desk setup with queues, SLAs as policy, portals, and knowledge for internal or customer support.

  • Jira Service Management
  • Zendesk
  • Freshdesk
  • Confluence/KB
  • Email/portal intake

From $3,299

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Incident Management

Incident process, roles, communications, and tooling so outages are handled with less chaos.

  • Jira/incident trackers
  • PagerDuty/Opsgenie-style tools where used
  • Statuspage-style comms
  • chat ops

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System Monitoring

Host and service monitoring with actionable alerts, dashboards, and on-call-friendly noise control.

  • Prometheus
  • Grafana
  • Node exporters/agents
  • Uptime checks
  • Alertmanager

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Server Hardening

Practical server hardening—access, exposure, patch posture, and prioritized remediation.

  • Linux hardening baselines
  • Windows Server baselines
  • SSH/RDP controls
  • firewall policies
  • auditd/Event Log patterns

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System Migration

Planned migrations across servers, identity, mail, or apps—with pilots, cutover checklists, and rollback paths.

  • Cloud providers
  • Identity (Entra/Okta)
  • Backup/restore tooling
  • rsync/DB dump strategies
  • Atlassian migration tools where relevant

From $3,999

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